New York City Office
Charter Schools Institute
Charter Schools Institute
(Please direct written communication to the Albany Office.)
Please follow the process below for filing a complaint.
Review School Policy. Subdivision 2855(4) of the New York Education Law, which is part of the NY Charter Schools Act of 1998, provides a parent, as well as any other individual or entity (such as a contractor or school district) who believes that a charter school has violated a term of its charter or applicable law related to the management or operation of the charter school, with an opportunity to complain formally to the charter school education corporation’s board of trustees and seek relief. The charter school education corporation is the legal entity that operates the school and may operate more than one school.
A copy of the school’s complaint policy must be distributed to the parents and/or guardians of students and made readily available to all others requesting a copy. If you are unable to locate a copy, please request the complaint policy from the school’s main office. The school’s complaint policy should tell you the person or entity that will receive your written complaint. For more information regarding complaints please review the Institute’s guidance document on the subject.
Informal Complaints. Informal complaints, such as problems with assigned teacher or classes, do not involve violations of law or charter. Therefore, the Institute does not handle such complaints. Instead, they are handled at the school level. Please review and follow the school’s Complaint Policy to address any informal complaint.
Step 1: Formal Complaints – School Level. A formal complaint involves an alleged violation of law and/or charter. Please review and follow the school’s Complaint Policy which will instruct you how to file a complaint, in writing, directly to the charter school education corporation board or a person or entity the education corporation board has designated to handle complaints.
Step 2: Formal Complaints – Appeal to SUNY. If the school board of trustees does not satisfactorily address the issue, you may appeal the decision, in writing, to the Institute. You must have a written copy of the school decision on your complaint. Please complete the SUNY Formal Complaint Form and email to firstname.lastname@example.org or mail it to the Institute at: 41 State Street, Suite 700, Albany, NY 12207. If you have questions about the SUNY formal complaint appeals process, you may leave a message at (518) 445-4275 and an Institute staff member will return your call.
Step 3: Formal Complaints – Appeal to Board of Regents. If the Institute as the authorizer of the school does not satisfactorily resolve a formal complaint, you can appeal the Institute’s written determination to the New York State Board of Regents through the New York State Education Department ((518) 474-3852). Please or by submit written appeals by mail to the address listed below.
Charter Schools Office
Nationally Recognized Authorizer
Rigorous Oversight and Evaluation Process